Frequently Asked Questions
Find quick answers to common questions about KidsDew
Orders & Payment
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and Cash on Delivery (COD) for orders across India.
How can I track my order?
Once your order is shipped, you will receive a tracking link via WhatsApp and email. You can also track your order from your account page.
Can I cancel my order?
Orders can be cancelled within 24 hours of placing them. Please contact us via WhatsApp for quick assistance.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 5-7 business days for metro cities and 7-10 business days for other areas. Express shipping is available at checkout.
Do you deliver across India?
Yes! We deliver to all serviceable pin codes across India.
Is shipping free?
We offer free shipping on orders above ₹999. For orders below this amount, a nominal shipping fee applies.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of purchase. Items must be unworn, unwashed, and with original tags attached.
How do I return an item?
Go to your account, select the order, and click "Request Return". Our team will arrange pickup and process your refund.
When will I get my refund?
Refunds are processed within 5-7 business days after we receive the returned item. The amount will be credited to your original payment method.
Sizing & Fit
How do I choose the right size?
Check our detailed size guide for measurements. If you're between sizes, we recommend going one size up for a comfortable fit.
Do your clothes run true to size?
Our sizes are designed for Indian children. Most customers find our sizes run true. Check product-specific size notes for any variations.
Can I exchange for a different size?
Yes! Size exchanges are free within 15 days of purchase. Contact us via WhatsApp to initiate an exchange.